K-Heart market

K-HEART MARKET — PRIVACY POLICY

Last updated: 20/09/2026

K-Heart Market respects your privacy and is committed to handling your personal information carefully.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have regarding your personal information.

1. WHO WE ARE

K-Heart Market is an independently organised event focused on K-pop, anime, cosplay, art, collectibles and community.

K-Heart Market is responsible for the processing of personal information described in this Privacy Policy.

Contact:

K-Heart Market
Email: K.heartmarket@gmail.com
Instagram: @k.heartmarket

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on how you interact with K-Heart Market, we may collect different types of personal information.

This may include:

• Name
• Email address
• Phone number, if provided
• Business name
• Social media usernames or links
• Information about your products or services
• Information provided through vendor applications
• Information provided through workshop applications
• Information provided through volunteer applications
• Ticket and booking information
• Payment-related information where necessary for administration
• Messages and correspondence with K-Heart Market
• Preferences or information provided through surveys or forms

We only collect information that is reasonably necessary for the relevant purpose.

3. HOW DO WE COLLECT YOUR INFORMATION?

We may collect personal information when you:

• Purchase a ticket
• Sign up for our mailing list
• Submit a vendor application
• Submit a workshop application
• Apply to volunteer
• Contact us by email
• Complete a survey or interest form
• Contact us through social media
• Participate in an event or activity

4. WHY DO WE USE YOUR INFORMATION?

We may use your personal information to:

• Process and manage ticket purchases
• Communicate important information about the event
• Process vendor applications
• Communicate with vendors
• Process workshop applications
• Communicate with workshop hosts
• Process volunteer applications
• Organise and manage the event
• Respond to questions and requests
• Send newsletters or event updates when you have signed up for them
• Improve future K-Heart Market events
• Keep records necessary for administration and legal obligations
• Prevent fraud, abuse or misuse of our services

5. MAILING LIST

If you subscribe to the K-Heart Market mailing list, we will use your email address to send you updates about K-Heart Market, including ticket announcements, vendor applications, event updates and other relevant news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Unsubscribing from marketing emails does not affect transactional emails that are necessary for a ticket purchase, vendor application or other service you have requested.

6. VENDOR, WORKSHOP AND VOLUNTEER APPLICATIONS

When you submit an application, we use the information you provide to review and manage your application.

This may include contacting you about:

• Your application
• Acceptance or rejection
• Payment
• Practical event information
• Changes to the event
• Additional information needed for your participation

Application information may be retained for a reasonable period after the event for administration, record keeping and future event planning.

7. TICKETING AND PAYMENT SERVICES

Ticket purchases may be processed through a third-party ticketing provider.

• Weeztix

The ticketing provider may collect and process personal information according to its own privacy policy.

K-Heart Market only receives the information necessary to manage the event and fulfil our obligations.

We do not store complete payment card details ourselves unless explicitly stated otherwise.

8. THIRD-PARTY SERVICES

We may use third-party services to help us operate K-Heart Market.

These may include:

• Ticketing platforms
• Website hosting providers
• Email/newsletter services
• Google Forms or other form providers
• Payment providers
• Cloud storage services
• Website analytics services

Current services used by K-Heart Market:

• Weeztix

These providers may process personal information on our behalf or independently, depending on the service.

Where required, we take appropriate steps to ensure that personal information is handled in accordance with applicable privacy legislation.

9. PHOTOGRAPHY AND VIDEO

Photography and video recording may take place during K-Heart Market.

Images and videos may be used for:

• Event documentation
• Social media
• Website content
• Promotional materials
• Future K-Heart Market announcements

We aim to avoid intentionally featuring individuals who have clearly indicated that they do not wish to be photographed or filmed.

If you have concerns about an image or video in which you appear, please contact us at K.heartmarket@gmail.com

Please note that photography by individual visitors, vendors or other third parties is separate from photography organised by K-Heart Market.

10. SOCIAL MEDIA

K-Heart Market uses social media platforms such as Instagram and TikTok to communicate with visitors and promote the event.

If you contact us through social media, the platform may process your information according to its own privacy policy.

We recommend reviewing the privacy settings and privacy policy of the relevant platform.

11. HOW LONG DO WE KEEP YOUR INFORMATION?

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Different types of information may therefore be kept for different periods.

For example:

• Ticket and financial administration may need to be retained for legal and accounting purposes.
• Vendor application information may be retained for event administration and future planning.
• Mailing list information is retained until you unsubscribe or we no longer have a reason to use it.
• General enquiries may be deleted when they are no longer needed.

12. HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

13. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share personal information with third-party service providers when this is necessary to operate K-Heart Market.

We may also disclose information when required to do so by law or when necessary to protect our legal rights, visitors, vendors, volunteers or the safety of the event.

14. YOUR RIGHTS

Depending on the circumstances, you have rights regarding your personal information, including the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format

To exercise your rights, contact us at:

K.heartmarket@gmail.com

We may need to verify your identity before processing certain requests.

15. COOKIES

Our website may use cookies or similar technologies.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, preferences or other purposes.

16. CHILDREN’S PRIVACY

K-Heart Market is not intended to collect personal information from children unnecessarily.

If we learn that we have collected personal information from a child without an appropriate legal basis or consent where required, we will take reasonable steps to delete it.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The most recent version will always be published on our website with the date of the latest update.

18. CONTACT

If you have any questions about this Privacy Policy or how K-Heart Market handles personal information, please contact:

K-Heart Market
Email: K.heartmarket@gmail.com
Instagram: @k.heartmarket


Last updated: 20/09/2026