K-HEART MARKET — TERMS & CONDITIONS
Last updated: 20/09/2026
These Terms & Conditions apply to visitors, ticket holders, vendors, workshop hosts, volunteers and other participants of K-Heart Market.
1. ABOUT K-HEART MARKET
K-Heart Market is an independently organised community market focused on K-pop, anime, cosplay, art, collectibles and related interests.
The event takes place at the venue and on the date stated on the official K-Heart Market website and ticket page.
2. TICKETS
Tickets are valid only for the edition, date and time stated on the ticket.
A ticket must be purchased through an official K-Heart Market sales channel or authorised ticketing platform.
K-Heart Market reserves the right to refuse entry if a ticket is invalid, duplicated, fraudulent or otherwise not accepted by the ticketing system.
Tickets may not be reproduced, duplicated or fraudulently resold.
3. TICKET CANCELLATIONS AND REFUNDS
Because K-Heart Market tickets are for an event taking place on a specific date, the statutory right of withdrawal generally does not apply to these tickets.
Any voluntary cancellation or refund policy offered by K-Heart Market will be clearly stated on the ticket page.
If K-Heart Market cancels the event, ticket holders will receive information about the available refund or alternative arrangements.
4. CHANGES TO THE EVENT
K-Heart Market reserves the right to make reasonable changes to the programme, activities, vendors, workshops or timetable.
Significant changes will be communicated through our official channels whenever reasonably possible.
5. VENUE RULES
All visitors must follow the rules and instructions of:
• K-Heart Market staff
• Venue staff
• Security personnel
• Emergency personnel
Visitors may be refused entry or asked to leave if they behave in a threatening, unsafe, disruptive or inappropriate manner.
6. RESPECT AND COMMUNITY GUIDELINES
K-Heart Market is intended to be a welcoming environment.
Harassment, discrimination, intimidation, bullying, unwanted sexual behaviour, threats or deliberately disruptive behaviour are not tolerated.
We ask everyone to respect other visitors, vendors, artists, volunteers and staff.
If you experience or witness inappropriate behaviour, please contact a member of the K-Heart Market team.
7. PHOTOGRAPHY AND FILMING
Photography and filming may take place during K-Heart Market for promotional and documentation purposes.
By attending the event, you acknowledge that you may appear incidentally in event photography or video.
If you have concerns about appearing in promotional material, please contact the K-Heart Market team.
8. VENDORS
Vendors must complete the official vendor application and receive confirmation from K-Heart Market before attending as a vendor.
Submitting an application does not guarantee a place.
K-Heart Market may select vendors based on factors including:
• Suitability for the market
• Product range
• Category balance
• Quality and presentation
• Originality
• Available space
• Overall market variety
Accepted vendors must follow the vendor agreement and payment deadlines communicated to them.
Vendors are responsible for their own products, sales, taxes, permits and legal obligations applicable to their business.
9. VENDOR CANCELLATION
Read here
10. WORKSHOPS
Workshop hosts are responsible for providing accurate information about their workshop, including:
• Description
• Duration
• Age requirements
• Materials
• Maximum number of participants
• Additional costs, if applicable
• Safety requirements
Workshop hosts must follow the instructions of K-Heart Market and the venue.
11. FOOD VENDORS
Food vendors must comply with all applicable food-safety requirements, permits and regulations.
They are responsible for their own products, ingredients, allergens, hygiene and legal obligations.
K-Heart Market is not responsible for individual food products sold by independent food vendors.
12. PERSONAL BELONGINGS
Visitors are responsible for their own belongings.
K-Heart Market is not responsible for lost, stolen or damaged personal property, except where liability cannot legally be excluded.
13. TRADING
Trading photocards, Pokémon cards, collectibles and similar items is allowed unless otherwise stated.
All trades are made at the participants’ own risk.
K-Heart Market does not guarantee the authenticity, condition or value of items traded between visitors.
14. MINORS
Visitors under the age of 10 must acompanied by a parent/guardian at all times!
Parents or guardians are responsible for minors in their care unless otherwise agreed with K-Heart Market.
15. ACCESSIBILITY
K-Heart Market aims to make the event as accessible as reasonably possible.
Specific accessibility information will be published once confirmed with the venue.
If you have accessibility requirements, please contact us before the event.
16. LIABILITY
K-Heart Market will take reasonable measures to organise a safe event.
Visitors remain responsible for their own behaviour and belongings.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
17. PRIVACY
K-Heart Market processes personal information in accordance with applicable privacy legislation.
Personal data collected through ticket purchases, vendor applications, workshop applications, volunteer applications, mailing lists and contact forms will only be used for the purposes described in our Privacy Policy.
Privacy Policy: READ HERE
18. CONTACT
K-Heart Market
Email: k.heartmarket@gmail.com
Instagram: @k.heartmarket
